FAQs from Parents

NSO is a series of week-long experiences that are designed with two specific purposes in mind. We want to ensure that each student has a firm grasp on who Emmanuel University is, what we expect from each student and what we are committed to providing for them. We are also deeply passionate about building a sense of community and belonging during this week, so students will have the opportunity to engage in several different events during the week that are designed to introduce them to the Emmanuel community. All students who are new to Emmanuel (first-time freshmen & transfers) are expected to attend all orientation sessions.

The Division of Student life and the Office of Residence Life begin housing placement for new students during the second week of May. For a new student to be placed in residential housing they must be accepted to the University, complete the housing application and submit it and pay the housing deposit. Once those steps have been completed, your student will be placed within two business days. When your student is placed, they will receive an email notification, to their EU account, that will outline their housing placement.

We are thrilled to be receiving your greatest treasure. We do not take your decision to send your student to Emmanuel for granted. We are delighted in our effort to provide a physical space that is clean and prepared as well as an experience that is rich in educational opportunities and spiritual growth. We believe that this page will give you a wealth of information that can be helpful in this transition. Please encourage your student to get logged into CANVAS (the learning management system) and review the orientation module.

During the spring and summer, your student will begin to receive consistent emails, in their university account, that will keep them updated on coming dates.

Roomate conflicts are not uncommon, so we are prepared to assist your student in navigating this new adventure. Often when students have had their own space at home, they can grow accustomed to things the way they like them. One of the unique aspects of living in a community is the special skills which are required to live life in close quarters. We have resident assistants that live on each floor who are trained to provide direction and support to students who are navigating any number of life issues. From there, we have male and female professional staff members who oversee our residence halls and are responsible for the well-being of our residential students. Finally, we have the Director of Residence Life who provides direction to the entire Residence Life team.

Students most commonly use social media, however, we do recommend phone calls and even FaceTime or video calls of some sort. While students may want to shy away from those, it is important for you to see their face so that you can have a better sense of how they are actually doing. You can certainly use their university email address to communicate as well. There is a tedious balance between staying connected with your student and being overbearing. Only you will be able to recognize that distinction and that is based on the relationship that you have with your student

Emmanuel provides a wealth of individualized options for students to engage in as it relates to their academic journey.  We provide the Academic Resource Center (ARC) for tutoring in all subjects.  The ARC is located on the first floor of the Aaron building and is open Monday- Thursday from 8:30AM-9PM and on Friday by appointment.

We also provide individual academic advising for each student.  Your student will be assigned an academic advisor in their chosen field of study and as long as they are enrolled in that program, their advisor will follow them. These advisors should be someone that your student becomes well acquainted with.  They are in place to ensure your students' success in their academic pursuits.  We encourage you to make sure your student is connected to their academic advisor.

There are three professional staff members who serve our student body as student success professionals.  These staff members are in place to track students' academic progress and to ensure that academic milestones are being met.  When they are not being met, these professionals rally with your student to determine the best courses of action and study moving forward.  They often schedule regular meetings with students throughout the semester to provide study skills, assess student needs and ensure academic success.

One of the greatest benefits of attending Emmanuel is that we are Christ-centered. As a result, we are going to focus our students on their faith journey.  We believe in doing so, students will find the only lasting peace, joy and contentment that is to be found.  Within this model of education, we offer our students human resources from a Campus Pastor to Counseling Services to Faculty members, Coaches and Professional Staff members.  Our goal is to build a network of support around your student so that if a crisis arises, we are prepared to help them face the challenge. Your student has access to all these contacts, but should a crisis arise with your student, please contact us at 706-685-6074.

• • Emmanuel is pleased to partner with Chartwell’s to offer meal service to our students, faculty, and staff.
  • Regular meal services will be available through multiple places on campus. See the dining schedules and services that we have on campus today.
    • 3 Convenient Campus Locations:
      • Dining Hall
      • Lion's Den
      • Manny’s (Athletic Center)
  • Dining Hall
    • The Dining Hall, also known as the Eatery, is located in the Taylor Building on the Quad. The entrance is at the far end of the building, adjacent to the side entrance into Jackson Hall. The exit is located directly off of the Quad.
    • Breakfast
      Monday - Friday (7:30-10:30am)
    • Brunch
      Saturday – Sunday (10:30am-2:30pm)
    • Lunch
      Monday - Friday (11am-2:30pm)
    • Dinner
      Monday - Thursday (5pm-9pm)
      Friday - Sunday (4:30pm-7pm)
    • See Meal Plans & Menu
  • Lion's Den
    • The Lion’s Den provides a cafe style environment for meal service. The Lion’s Den is also used on occasion for an alternate meal pickup location if needed under COVID protocols or the Dining Hall is not available.
    • Serving Lunch Monday - Thursday
      11:00am-2:30pm
  • Manny's
    • Open in the evenings Monday thru Thursday and other times, as announced.
    • Serving Dinner Monday - Thursday
      5pm-9pm

Emmanuel University strives to offer a wide variety of employment opportunities, both on and off campus. The Work Study Program assists both the university and community businesses by developing job opportunities that allow students the opportunity to earn money, expand academic preparation, and explore career objectives through their university work experience. Students are encouraged to submit their application for student employment as soon as possible.

• • Federal Work-Study (FWS) is for students who have demonstrated need according to the results of the Free Application for Federal Student Aid (FAFSA).

• • Institutional Work-Study (IWS) is for students who are not eligible for the Federal Work-Study program, including international students.

• • All Work Study applications can be filled out here or students can visit the Financial Aid Office.

The Office of Campus Safety is responsible for evaluating and facilitating the overall safety and security of the campus, including students, employees, grounds, buildings, furnishings, equipment, and other property. In consultation with all other College personnel as appropriate, the Office of Campus Safety serves as a primary liaison with law enforcement and other public safety agencies.

The Director of Equity & Compliance serves as the Clery Coordinator for the University. The Office of Equity & Compliance is in Student Life. The Emmanuel University Office of Campus Safety maintains a close working relationship with local emergency agencies and their members. Emmanuel University relies wholly on responding to local law enforcement officers for all law enforcement actions or needs. Emmanuel University is within the jurisdiction of the City of Franklin Springs which includes law enforcement, emergency medical services, and the city’s fire department.

The City of Franklin Springs Police Department has officers which patrol the city streets on campus via marked patrol units to deter acts of crime and to detect and intervene when criminal activity occurs. In addition to patrol duties, the City of Franklin Springs Police Department and/or other local law enforcement investigate traffic accidents, provide limited motorist assistance, enforce city street parking/traffic regulations and provide support to numerous campus activities and events.

Franklin County Emergency Medical Services provide medical coverage county-wide including Franklin Springs. The City of Franklin Springs Public Safety Building houses a 24/7 fully staffed ambulance capable of reacting and responding to any medical emergencies or needs on campus. The Public Safety Building is centrally located within the city and adjacent to the campus grounds enabling the ambulance to respond anywhere on campus within minutes. The Franklin Springs Volunteer Fire Department is also located at the Franklin Springs Public Safety building and has a long history of focus and support concerning the needs of Emmanuel University.

No Emmanuel University personnel have the authority to make arrests and Emmanuel University relies completely on local and state law enforcement agencies for the enforcement of city and state laws. The jurisdiction of the Office of Campus Safety is limited to Emmanuel University property and buildings and does not extend outside the boundaries of the Emmanuel University Campus. Emmanuel University cooperates with local public safety officials. This cooperation allows for the investigation of alleged crimes, emergency response, special event coordination, training, and prevention efforts on campus. As a practice, local and state police agencies do not always inform the College of criminal activity in the vicinity of the College campus. A reasonable attempt is made to be aware of any crimes occurring around the campus that would pose a threat to the campus community.

When the College is aware of a potential threat to the campus community a timely warning will be issued via the College’s ECAlert system, the campus emergency mass messaging service. The Office of Campus Safety and Residence Life staff assist with the enforcement of the campus-wide ban on possession and use of alcohol and illegal drugs by working closely with local law enforcement agencies. Possession of dangerous weapons or firearms anywhere on campus, including the residence halls, is a violation of the Student Code of Conduct, and of Faculty and Staff employment policies, as well as local and state laws.

• • TITLE IX
    • Title IX of the Education Amendments of 1972 (amending the Higher Education Act of 1965) is a federal gender equity law that prohibits discrimination based on sex in education programs and activities that receive federal funding. Sexual harassment, which includes sexual violence and other forms of nonconsensual sexual misconduct, is a form of sex discrimination and is prohibited under this law. Emmanuel University is committed to creating and continuously fostering a caring community based on the core values of integrity, honesty and respect. Sexual discrimination which includes sexual harassment, sexual violence, stalking, domestic and/or relationship violence is unacceptable and has no place in Emmanuel’s community. Consistent with its Title IX obligation, the University prohibits discrimination, including sexual and gender-based harassment and violence in all its programs and activities, including academics, employment, athletics, and other extracurricular activities.

• • Training Disclosure
    All Emmanuel University personnel involved in Title IX processes are required by law to receive annual training and to disclose that training to the public. Emmanuel University is pleased to partner with the Georgia Independent College Association (GICA) to receive ongoing training each year.

• • CLERY ACT

• • • The Clery Act requires all institutions of higher education to publish an annual report of security policies and crime statistics. The Higher Education Opportunity Act of 2008 also requires an annual report containing information on campus emergency response and evacuation procedures, emergency notification, additional hate crime reporting and fire safety policies and statistics. Information contained in this report was obtained from all relevant campus authorities. The report is due by October 1st of each year and must contain certain crime statistics for the most recent three-year reporting period.

The purpose of this publication is to:

• Provide the Emmanuel University community with an overview of the campus safety services.

• Provide crime statistics required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

• Inform current and prospective students, staff, faculty, and visitors about the College’s policies

and programs designed to help keep them safe.

• Share information regarding emergency preparedness and planning.

• Share information regarding fire safety, fire statistics, and fire-related information.

In November of 1990, the Student Right to Know and Campus Security Act (Public Law 101-542) was signed into law. This Act represents a legislative response to the perceived problem that some colleges and universities had been less than forthright about disclosing various policies and statistics which are of interest to members of the college or college community and to prospective students, parents and/or employees of that institution. Title I of the Student Right to Know and Campus Security Act required that institutions complete and distribute upon request graduation rates of students, particularly those receiving athletic scholarships. Title III of the Act made the same requirements regarding the institution's default rates for student loans. Title II required institutions to make security policies and campus crime statistics available to interested

parties. In July 1992, the Higher Education Amendments of 1992 (HEA) were enacted. The HEA imposed new requirements for preventing, reporting, and investigating sex offenses that occur on campus. In July of 1999, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act was enacted. This act broadened the list of reportable crimes and imposed new reporting requirements for crimes, the location of those crimes, and authorities that must report those crimes. Preparation of this report is a joint responsibility between multiple departments across campus with the Office of Equity & Compliance compiling the information. This report is made available to all current students and employees via email on an annual basis

To receive any packages or mail while at Emmanuel University, students must rent a Post Office Box. The Franklin Springs Post Office is located on campus at 2391 West Main Street and our zip code is 30639. We are open Monday – Friday from 8:15 to 4:45 and Saturday 8:15 – 12:00. We do close for lunch from 12:00 to 1:00. Our lobby is open 24 hours a day to retrieve mail from your box. Feel free to call us at 706-245-6674 with any questions.

We receive packages for students from UPS, FEDEX, Amazon, and of course through the U.S. Postal Service. You only need to rent a P.O. Box to pick them up. There are no ‘shared’ P.O. Boxes.

To rent a P.O. Box, just bring in your driver's license and your Emmanuel student ID. International students bring in your passport. It will only take 5 minutes to receive your own P.O. Box mailing address and keys. The small box prices are $45.00 for a 6-month period or $79.00 for the whole year.

FRANKLIN SPRINGS POST OFFICE – 30639

“Your Home Post Office away from Home”

While technology drives so much of the academic experience, there is not an expectation that each student will come with a personal computer.  The University provides multiple locations where public computers are available. Personal computers are certainly a more efficient method of completing work and staying connected, but they are not required.

If you still have questions, feel free to use the discussion board post feature located on the landing page for parents and guardians.  This discussion board is monitored consistently, and you can expect to receive a response within one business day.